The present document being the Privacy Statement sets out details of the personal data relating to you that may be collected in assistance of the www.eurauto.com.tr website and any mobile sites and applications relating to Eurauto, how such data will be processed and to whom it may be disclosed. This notice also explains your rights under applicable data protection law, including the EU General Data Protection Regulation (“GDPR”), in relation to our processing of your data.
We introduce you to Eurauto for the purposes of rendering the vehicle rental and ancillary travel related products and services (“Services”). You can contact Eurauto directly using the below mentioned link, or if you have any queries in relation to the processing of your personal data you can also contact us by emailing [email protected] In most of the below described cases our company does not control your personal data since we do not operate the booking engine, or the Platform, and therefore we do not get your personal data in this connection, but Eurauto does.
In order to process your booking of any above mentioned services you will be asked for certain information, such as your name, address, email address, payment information and booking details. This information will be needed by Eurauto in order to arrange rendering you the Services. Also certain information will be collected from the device you use to access our website, such as your IP address, what browser you use and what type of device you are using. In addition to the information that may be collected in assistance of our website, we sometimes receive information that is collected on our behalf or on behalf of Eurauto by third parties, such as when you see a www.eurauto.com.tr advert displayed on a third party site.
Most of the personal data that is being collected about you will be information that you have given yourself. This may include the following:
- Abandonment E-mails and Phone Calls – If you commence but do not complete a booking, limited details such as your name, e-mail address and phone number (depending on yourchosen method of communication) still will be collected.
- Booking Details - When you make a booking you will be asked for information that is needed in order to process the booking. This will include your name, address, email address, phone number and your payment details.
- Queries and Complaints - If you contact the customer service team with a query or a complaint, the details of the query or complaint and how it is dealt with will be recorded. Further details about the query or complaint may be requested from the relevant transportation or other service provider, which may be also recorded.
- Insurance Policy – If you take out an insurance policy with one of Eurauto's insurance partners, your name, address, e-mail address, phone number, booking reference, IP address and payment details will be collected to facilitate the purchase of your insurance policy.
- Other ancillary products and services – If you book or purchase any other ancillary service, you will be asked for information that is needed in order to process your request. This will include your name, address, e-mail address, phone number, booking reference, IP address and payment details.
- Location Data - If you are using the booking services on a mobile device and you have enabled location services, your location will be recorded to help you find local transportation or other services. Your IP address will be used to determine what country you are in when you make a booking.
- Loyalty Programme Data - If you join the loyalty programme, the details of your name, e-mail address, phone number, date of birth, username and password and your historic booking references will be stored.
- Email Marketing - When your email address will be collected your preferences will be stored regarding receipt of marketing emails in relation to our products and services and those of third parties.
- Surveys - If you participate in a survey, your responses to the survey along with your name and e-mail address will be recorded.
When you use our website services and the booking engine available there, various technologies are being used to automatically capture details about the device you are using and how you interact with the booking engine.
You are not obliged to provide any of your personal data. However, if you want to make a booking, or avail of an ancillary service, you will need to provide the information that is requested by the booking engine. If you don't provide this information, your booking won’t be able to be processed. Similarly, you may be required to provide certain information if you contact the customer services team with a query or complaint. You will be informed where such information is required.
In order to process your booking your details are to be sent to the relevant Service provider. If you contact us with a query or complaint in relation to a booking we may also share details of the query or complaint with the Service provider so that we can resolve it.
If you purchase another service your personal data may be shared with the third-party service provider so that they can provide you with that service. If you make a claim under an insurance policy your personal data may be shared with the underwriter or other appointed claims handler.
As part of the online advertising programmes your personal data may be shared with third parties, who will combine it with data that they hold about you in order to tailor adverts that appear on third-party websites (which may be our own adverts, or adverts we serve on behalf of third parties). Where this data is shared it is protected using encryption or other security measures.
A number of service providers is used to assist in providing the Services, some of whom will have access to your data (e.g. various software service providers who host the data as part of their services). Where a third party is engaged to process your data certain procedures apply in order to make sure that they respect your privacy rights and that they process data in accordance with data protection law. Further details are as follows:
- Hosting Providers - various cloud service and co-location providers are being used to help to host and manage the data.
- Payment Processors - third-party payment processors are being used by Eurauto in order to assist with taking payments on the Platform.
- Technology Providers - This includes service providers who provide services such as helping to secure the network, systems and emails.
- Customer Service Providers –a third party service provider is being used to provide customer service outside working hours.
- Auditors - Eurauto has an internal and external audit function that is provided by third parties. The auditors help them to ensure that they are complying with the legal obligations, including in relation to their processing of personal data.
There are certain circumstances where your personal data will be transferred outside of the European Union to a country which is not recognised by the European Commission as providing an equivalent level of protection for personal data as is provided for in the European Union. The most common of these is where your personal data is transferred to a Service provider so that they can fulfil your booking. Your personal data may also be transferred outside of the European Union in connection with the operation of the business, such as when a service provider is used that is based in another jurisdiction. If your personal data is transferred outside of the European Union, it will be ensured that appropriate measures are in place to protect your personal data and to comply with the obligations under applicable data protection law. This may include entering into contracts in the form approved by the European Commission with the entity to whom your personal data has been transferred, or ensuring that the company to which your personal data has been transferred has agreed to abide by an approved transfer mechanism, such as the EU-US Privacy Shield framework.
Your personal data is retained in accordance with the record retention policy. The record retention policy operates on the principle that your personal data is kept for no longer than is necessary for the purpose for which it is collected, and in accordance with any requirements that are imposed on us by law. This means that the retention period for your personal data will vary depending on the type of personal data.When you use our
The Platform uses cookies. Cookies are small, simple text files that are sent from a website and stored on your computer, tablet or mobile phone when you visit a website. Information related to your visit of a website is recorded in these cookies.
The Platform or the website may contain links to other websites or you may have arrived here via a link from another website. This Privacy Statement only applies to the Platform and the services introduced by Eurauto in connection with the Platform. When you link to other websites you should read their own privacy statements.
Important Information about Consent: In circumstances where your personal data is processed on the basis of your consent, you are free to withdraw that consent at any time. You can withdraw your consent by contacting us using the contact details at the bottom of this statement. If your consent relates to receiving email marketing you can use the unsubscribe link in the email. Please note that if you withdraw your consent we may not be able to continue to provide the related service to you.
You have the following rights, in certain circumstances, in relation to your personal data:
- Right to access the data - You have the right to request a copy of the personal data that we hold about you, together with other information about our processing of that personal data.
- Right to rectification - You have the right to request that any inaccurate data that is held about you is corrected, or if we have incomplete information you may request that we update the information such that it is complete.
- Right to erasure - You have the right to request us to delete personal data that we hold about you. This is sometimes referred to as the right to be forgotten.
- Right to restriction of processing or to object to processing - You have the right to request that we no longer process your personal data for particular purposes, or to object to our processing of your personal data for particular purposes.
- Right to data portability - You have the right to request us to provide you, or a third party, with a copy of your personal data in a structured, commonly used machine readable format.
In order to exercise any of the rights set out above, please contact us at using the contact details at the bottom of this statement.
We keep our privacy statement under regular review and we will place any updates on this web page.
Questions and Complaints
If you have any queries or complaints in connection with our processing of your personal data, you can get in touch with us using the following contact details:
email: [email protected]
Cookies are tiny text files stored on your computer every time you visit certain web pages. We use cookies to keep track of the car you are booking and to remember you when you return to our site.
To Eurouto a car on our website, you need to have cookies enabled – see the section on Managing cookies. If you do not wish to enable cookies you will still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but check Managing Cookies for help to turn them on should you need to.
Please be aware that cookies cannot harm your computer. We do not store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve the user’s experience of the site. For example, they help us to identify and resolve errors.
We’re providing you with this information as part of our initiative to comply with recent legislation and to ensure that we’re honest and clear about your privacy when using our website.
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
Here’s a list of the main cookies that we use, and what we use them for. You’ll find information about third party cookies on the next tab.
Except for essential cookies, all cookies will expire after 30 days.
When you visit eurauto.com.tr you may notice some cookies that are not related to Eurauto. When you visit a page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
Some of the third party cookies we use are “analytical” cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
Third party cookies in relation targeted advertising are also set when you visit our website. Please see Banner Advertising tab for further details
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
The purpose of this type of advertising is to provide you with a range of products based on what you’re viewing on our website, which are presented to you when you visit other selected websites. The adverts may highlight offers deemed relevant to your browsing history. The technology behind some of these adverts is based on cookies.
Please be assured that the data contained in the cookies used in these adverts is completely anonymous and does not contain any of your personal details.
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